GENERAL CONDITIONS:

The approval of these conditions implies the acceptance of the privacy policy.

The Company reserves the right to modify the conditions of the tours due to causes outside the sphere of its foreseeable control or events of force majeure.

CONDITIONS FOR GROUPS:

Special conditions for groups. Please, contact us for more information.

PLEASE, READ CAREFULLY THE CONDITIONS CONCERNING YOUR TOUR:

TOURS AT THE ROQUE DE LOS MUCHACHOS ASTROPHYSICAL OBSERVATORY:
  1. The deadline to reserve is 24 hours prior to the beginning of the tour. For reservation inquiry after the deadline, contact us.
  2. Transfer to the Observatory is not included. We do not provide any transfer service. Please, note that you have to travel in your own vehicle or taxi to the meeting point and then to the telescope.
  3. Punctuality is requested. If you arrive late, you may lose your visit, without the right to any refund.
  4. Outdoor activity. Keep in mind that the temperature can vary a lot from one place to another on the island and especially in mountain areas. Please, take warm clothes with you (even in summer), comfortable shoes (avoid sandals and heels), water and snacks.
  5. The Astronomical Observatory is situated at 2,400 meters a.s.l.; keep in mind that the level of oxygen decreases with height, so traveling to the Observatory is not recommended for people with anemia, heart disease, respiratory problems, or for people over 70 years of age and babies.
  6. There are no gasoline pumps at the ORM, so it is recommended to fill the tank before the trip.
  7. By reserving the tour and paying the corresponding amount, you confirm that you have read and accepted our cancellation policy.
STARGAZING (GROUP TOUR):
  1. The deadline to reserve is 24 hours prior to the beginning of the tour. For reservation inquiry after the deadline, contact us.
  2. The minimum group to carry out the tour is 4 people. The maximum group is 15 people.
  3. The tour is subject to weather conditions.
  4. We do not provide any transfer service. Own car or taxi is required.
  5. Outdoor activity. Keep in mind that the temperature can vary a lot between day and night and from one place to another on the island. Warm clothes (anorak, scarf, etc.) and closed shoes are required even in summer.
  6. Not recommended for children under 6 years of age.
  7. By reserving the tour and paying the corresponding amount, you confirm that you have read and accepted our cancellation policy.
STARGAZING (PRIVATE TOUR):
  1. Personalised and exclusive treatment.
  2. The payment of a deposit is required.
  3. The tour is subject to weather conditions.
  4. We do not provide any transfer service. Own car or taxi is required.
  5. Outdoor activity. Keep in mind that the temperature can vary a lot between day and night and from one place to another on the island. Warm clothes (anorak, scarf, etc.) and closed shoes are required even in summer.
  6. Not recommended for children under 6 years of age.
  7. By reserving the tour and paying the corresponding amount, you confirm that you have read and accepted our cancellation policy.
WALK UNDER THE STARS:
  1. The deadline to send the reservation inquiry is at 12:00 on the same day of the tour. For reservation inquiries after the deadline, contact us.
  2. The tour does not include telescopes.
  3. The tour is NOT subject to weather conditions, even if in case of rain or strong winds the walk will be cancelled.
  4. The maximum group is 15 people.
  5. The payment will be in cash directly to the guide at the beginning of the tour.
  6. Tour not recommended for children under 6 years of age.
STARPARTY VIP (PRIVATE TOUR):
  1. Maximum 6 people (same reservation). Personalized and exclusive treatment.
  2. The payment of a deposit is required.
  3. The tour is subject to weather conditions.
  4. We do not provide any transfer service. Own car or taxi is required.
  5. Outdoor activity. Keep in mind that the temperature can vary a lot between day and night and from one place to another on the island. Warm clothes (anorak, scarf, etc.) and closed shoes are required even in summer.
  6. Not recommended for children under 6 years of age.
  7. By reserving the tour and paying the corresponding amount, you confirm that you have read and accepted our cancellation policy.
WINE & MOON:
  1. The payment of a deposit is required. The remaining amount will be paid in cash at Bodegas Teneguía.
  2. The tour is NOT subject to weather conditions.
  3. We do not provide any transfer service. Own car or taxi is required.
  4. Tour not recommended for people under 18 years of age.
  5. Please, keep in mind that it is prohibited for anyone under the age of 18 to consume alcohol.
  6. We recommend you to bring a coat for the outdoor Moon observation.
  7. By reserving the tour and paying the corresponding amount, you confirm that you have read and accepted our cancellation policy.
G-ASTRONOMIC DINNER:
  1. The payment of a deposit is required. The remaining amount will be paid in cash or credit/debit card at the Restaurant.
  2. The tour is NOT subject to weather conditions.
  3. We do not provide any transfer service. Own car or taxi is required.
  4. Not recommended for people under 18 years of age.
  5. We recommend you to bring a coat for the outdoor stargazing.
  6. By reserving the tour and paying the corresponding amount, you confirm that you have read and accepted our cancellation policy.
SUN OBSERVATION:
  1. The payment of a deposit is required.
  2. The tour is subject to weather conditions.
  3. We do not provide any transfer service. Own car or taxi is required.
  4. Not recommended for children under 6 years of age.
  5. By reserving the tour and paying the corresponding amount, you confirm that you have read and accepted our cancellation policy.